Terms of service
Terms & Conditions
Welcome to Mission 91. By accessing or using our website, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully before using our platform.
1. About Mission 91
Mission 91 is India's curated marketplace for homegrown premium sneaker brands. Inspired by India's country code, our name represents our commitment to giving Indian sneaker brands a stronger digital identity while connecting discerning customers with products that embody exceptional craftsmanship, originality, and quality.
Unlike traditional marketplaces, Mission 91 does not list every product from every brand. Each product featured on our platform is independently selected through our internal evaluation process before being made available to customers.
Mission 91 operates as a marketplace platform. Products available on our website are offered by independent partner brands, while Mission 91 facilitates product discovery, curation, customer experience, and order management.
2. Acceptance of Terms
By accessing, browsing, registering an account, or placing an order through Mission 91, you acknowledge that you have read, understood, and agreed to these Terms, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
If you do not agree with these Terms, please discontinue using our website.
3. Eligibility
To use Mission 91, you must:
- Be at least 18 years of age or access the platform under the supervision of a parent or legal guardian.
- Provide accurate and complete information while creating an account or placing an order.
- Maintain the confidentiality of your account credentials.
You are responsible for all activities conducted through your account.
4. Marketplace Model
Mission 91 is a curated marketplace connecting customers with selected products from independent Indian sneaker brands.
Partner brands remain responsible for:
- Product manufacturing
- Inventory availability
- Order fulfillment
- Shipping and dispatch
- Product warranties, where applicable
Mission 91 manages product curation, customer experience, editorial evaluation, and platform operations but is not the manufacturer of the products listed.
5. Mission 91 Quality Evaluation
Every product featured on Mission 91 undergoes our independent Five-Point Quality Evaluation before being listed.
Products are evaluated based on:
- Material
- Build Quality
- Comfort
- Originality
- Value for Price
Our evaluation reflects Mission 91's independent editorial opinion and is intended to help customers make informed purchasing decisions.
The Five-Point Evaluation is not a certification, warranty, guarantee, or assurance of future product performance, durability, or customer satisfaction.
Individual experiences may vary depending on usage, care, and personal preferences.
6. Products & Availability
Mission 91 strives to display accurate product information, specifications, pricing, images, and descriptions.
However:
- Product colors may appear differently across devices.
- Product specifications may occasionally change based on updates from partner brands.
- Availability is subject to stock maintained by partner brands.
Mission 91 reserves the right to update, modify, or discontinue products without prior notice.
7. Pricing & Payments
All prices displayed on Mission 91 are in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change without prior notice.
Payment methods available at checkout may include debit cards, credit cards, UPI, net banking, wallets, and other supported payment gateways.
Orders are processed only after successful payment confirmation unless Cash on Delivery is specifically offered.
Mission 91 reserves the right to cancel any order resulting from pricing errors, technical issues, suspected fraud, or payment failures.
8. Orders & Acceptance
Placing an order on Mission 91 does not automatically guarantee acceptance.
Orders are confirmed only after successful verification and processing.
Mission 91 or the partner brand may cancel an order due to:
- Product unavailability
- Pricing errors
- Payment issues
- Suspected fraudulent activity
- Violation of these Terms
Where applicable, eligible refunds will be processed according to our Refund Policy.
9. Shipping & Delivery
Products purchased through Mission 91 are shipped by our partner brands.
Estimated delivery timelines displayed on the website are indicative and may vary depending on logistics providers, location, weather conditions, public holidays, or unforeseen circumstances.
Mission 91 will make reasonable efforts to assist customers throughout the shipping process but cannot guarantee delivery timelines beyond the control of partner brands or logistics providers.
10. Returns & Exchanges
Returns, exchanges, and refunds are governed by our Return & Exchange Policy.
Customers are requested to carefully review the eligibility criteria before initiating a return request.
Mission 91 reserves the right to reject requests that do not satisfy the applicable policy.
11. User Reviews & Community Guidelines
Customers may be permitted to submit ratings, reviews, or other content.
By submitting content, you agree that it:
- Is truthful and based on genuine experience.
- Does not contain abusive, offensive, defamatory, or unlawful material.
- Does not infringe upon the rights of others.
Mission 91 reserves the right to moderate, edit, or remove content that violates these guidelines or applicable laws.
12. Intellectual Property
Unless otherwise stated, all content on Mission 91, including but not limited to:
- Website design
- Logo
- Brand identity
- Editorial content
- Blogs
- Brand stories
- Product photography created by Mission 91
- Graphics
- Written content
- The Mission 91 Five-Point Evaluation methodology
is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission from Mission 91 or the respective rights holder.
13. Prohibited Activities
Users agree not to:
- Use the platform for unlawful purposes.
- Attempt unauthorized access to the website or its systems.
- Disrupt or interfere with website operations.
- Upload malicious software or harmful code.
- Copy or scrape website content without permission.
- Misrepresent their identity or engage in fraudulent transactions.
Mission 91 reserves the right to suspend or terminate accounts involved in prohibited activities.
14. Disclaimer
Mission 91 strives to maintain accurate information and provide a reliable shopping experience.
However, the platform, products, editorial evaluations, blogs, and other content are provided on an "as available" and "as is" basis.
Mission 91 does not guarantee uninterrupted website availability, error-free operation, or that every product will meet every customer's individual expectations.
15. Limitation of Liability
To the maximum extent permitted under applicable law, Mission 91 shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the platform or products purchased through it.
Nothing in these Terms limits any rights available to consumers under applicable Indian consumer protection laws.
16. Changes to These Terms
Mission 91 may revise these Terms from time to time to reflect changes in business operations, legal requirements, or platform functionality.
The updated version will be published on this page with a revised "Last Updated" date.
Continued use of the platform after such updates constitutes acceptance of the revised Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction where Mission 91's registered office is situated, unless otherwise required by applicable law.
18. Contact Us
For questions regarding these Terms & Conditions or your use of the Mission 91 platform, please contact us through the details provided on our Contact page.
We are committed to providing a transparent, fair, and customer-focused experience for every member of the Mission 91 community.