Exchange Policy

Last Updated: 13th August

At Mission 91, every product featured on our platform is carefully curated from India's finest homegrown sneaker brands. We encourage customers to review product descriptions, size guides, and product details before placing an order.

To maintain the quality and authenticity of our products, Mission 91 does not offer returns for refunds. However, eligible products may be exchanged in accordance with the policy outlined below.

Exchange Eligibility

You may request an exchange if:

●       The request is initiated within 15 days of delivery.

●       The product is unused, unworn, and in its original condition.

●       All original tags, packaging, accessories, and invoices are intact.

●       The product passes the quality inspection after being received by the partner brand.

Eligible Exchange Reasons

An exchange may be approved in cases such as:

●       Incorrect size received.

●       Wrong product delivered.

●       Manufacturing defect.

●       Product damaged during transit.

●       Product significantly different from its description.

All exchange requests are subject to verification and approval by Mission 91 and the respective partner brand.

 Non-Exchangeable Products

Exchange requests will not be accepted for:

●       Products that have been worn, washed, or altered.

●       Products returned without original tags or packaging.

●       Products damaged due to misuse, improper care, or normal wear and tear.

●       Requests made after the eligible exchange period.

●       Customized or personalized products, unless the product received is defective or incorrect.

Return & Refund Policy

Returns for a refund are only eligible if the required exchange size is unavailable in our inventory. Once approved, refunds are credited to the original payment source within 7 working days.

Customized & Personalized Orders

Products that are customized or personalized specifically for a customer:

●       Must be paid for in full at the time of placing the order.

●       Are not eligible for Cash on Delivery (COD).

●       Cannot be cancelled once they have been dispatched for delivery.

●       Are not eligible for exchange or refund unless the product is defective, damaged during transit, or an incorrect item has been delivered.

Exchange Process

Once your exchange request is approved:

●       The original product will be collected, wherever pickup service is available.

●       The returned product will undergo a quality inspection.

●       Upon successful inspection, the replacement product will be dispatched, subject to stock availability.

If the requested size or replacement product is unavailable, Mission 91 will work with the customer to determine the most appropriate resolution.

 

Mission 91 Quality Evaluation

Every product featured on Mission 91 undergoes our independent Five-Point Evaluation based on Material, Build Quality, Comfort, Originality, and Value for Price.

This evaluation represents Mission 91's editorial assessment and is intended to help customers make informed purchasing decisions. It should not be interpreted as a warranty or guarantee regarding future product performance or individual customer satisfaction.

Need Assistance?

If you have questions regarding an exchange request, our customer support team is here to help. Please contact us through the details provided on our Contact page with your order number and supporting information.